SORRY BUT WE CANNOT ACCEPT RETURNS ON USED SADDLES, USED SADDLE PADS OR USED GIRTHS OR CINCHES.
When you purchase a saddle from Mountain Top Saddlery, we want it to be a good fit for you and your horse. With our Saddle Return Program, you can return the saddle after seven days however you will be charged a $100 restocking fee, and you pay to ship the saddle back to us - if you follow these specific instructions to be sure the saddle is in new condition.
When you receive the saddle, please check that it fits you and your horse. Leave the tags on and try it on your horse. Use your own saddle pad and girth or cinch.
Place your saddle pad and saddle on your horse. Place a lightweight cloth to protect the saddle pad from dirt and hair. Take your time to get it settled, girth it up and assess whether it fits your horse. If you do not feel the saddle is right for you and your horse at this point, put it back in the box with tags still attached.
Try sitting in the saddle in a controlled area. Do not go on a trail ride. Protect the stirrup leathers with a tube sock, to avoid marks and rubs on the saddle. Wear soft pants or breeches. Be careful not to leave marks on the saddle. If you mark up the saddle, scratch it, or damage it, you cannot return it. If it is returned with dirt or hair, an additional $75 cleaning fee will be charged.
If after one week you decide to return the saddle, call us toll free for a Return Authorization Number, and include a copy of your receipt. Pack the saddle carefully and insure it. You will be charged a $100 restocking fee. You are also responsible to pay the return shipping charges to send the saddle back to us. This is to insure that you or the next customer will be purchasing a new saddle.
If you are purchasing a saddle, you will be sent these guidelines in an email to read over - please hit reply to let us know you understand the terms and conditions of our saddle return policy.